Q. Are the prices displayed on the website inclusive of taxes?
A. The prices displayed on the website are inclusive of TAXES.
Q. What are the modes of payment that you accept?
A. Mode of Payment shall entirely depend on your convenience. You can choose to pay online through credit cards, debit cards, internet banking. We take very strict measures to ensure a fair and secure online transaction. However, if a customer does not feel comfortable transacting online, he or she can choose to pay through cash on delivery.
Q. Is there any minimum value of order required to shop at www.paislei.com ?
A. Happy Shopping!!! There is no minimum order policy while shopping at www.paislei.com.
Q. How will I know that my order has been confirmed?
A. On prepaid orders, a notification will be sent to your email address along with the order reference number. For Cash on Delivery orders, the same will be confirmed through a phone call by our customer care executive after you have placed the order.
Q. Do I get a bill for my shopping?
A. Yes, you will be provided with a bill when your order is delivered to your address.
Q. What are the shipping charges?
A. There is a nominal fee of Rs. 75 for order value under Rs. 3000 for shipments in India. This is to maintain the service level and provide your product on time. We use Fedex, Delivery and Speed Post services to deliver in India. The shipping charge is non-refundable. Orders above Rs. 3000 will be delivered free of charge.
Q. How will I be informed about order details, tracking status, estimated delivery time and payment information?
A. When your order is received, we will send you an e-mail confirming your order. Then, when your order is shipped, we will send you a shipment confirmation with the following information:
- Items purchased
- Payment information
- Tracking number
- Estimated delivery time*
*Since we deliver the products through various courier partners, estimated delivery time may vary depending on their delivery schedule.
Q. How do you ship your orders?
A. We ship orders through a number of courier partners according to delivery location.
Q. How can I track my order?
A. You can track all packages sent through our registered courier partners. Your shipping confirmation e-mail will include your "Tracking Number/ AWB No." and a link to the company tracking site to track your consignment.
Q. What if I am not available at home, when the product is delivered?
A. Please make sure someone is available at the shipping address or you have authorized someone to receive the product by tendering the exact amount on your behalf.
Q. How long will it take for the product to reach me?
A. The estimated time of delivery within India is generally 3-4 business days, time may vary according to your delivery location.
Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 5-7 days. We would highly appreciate your cooperation in such cases.
Q. Do you ship internationally?
A. No, As of now, we are shipping only within INDIA.
Q. Can I get a refund if I return a product after purchase?
A. We do not entertain refunds but surely you can get the merchandise exchanged for size related issues.